Mark has over 15 years of experience aligning strategic initiatives with mission-critical business needs. He is passionate about developing operations, processes, and systems to support business growth and scalability. He is an expert in process improvement, and in the rapid testing and development of new business offerings. He has a history of driving continuous improvement in sales, marketing, customer service, and support organizations. He has experience and knowledge in various development methodologies and is a certified Six Sigma Black Belt, Project Management Professional, ICAgile Facilitator, Product Owner, and ScrumMaster. He has held the roles of Sr Business Excellence Consultant, Principal, and Director – Business Agility.