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Agile IT Operations with Devin Hedge

Dave Prior Senior Consultant/CST-CRM Specialist
Reading: Agile IT Operations with Devin Hedge

In this episode of LeadingAgile’s SoundNotes, Devin Hedge makes the case for focusing on Agile IT Operations in order to increase speed within your organization. If you’ve been considering working with (or have already adopted) DevOps, the information Devin shares in this interview may help you discover how your organizations Operations function is limiting your ability to increase flow.


Show Notes
01:08 Podcast Begins – Introductions
01:36 Background on Devin
02:14 Topic Introduction: Agile IT Operations
02:49 The relationship between Agile IT Operations and DevOps
03:48 Why DevOps is picking up again
04:34 Our new problems are our old problems
05:29 It’s about awareness and maturity
06:37 An indicator that IT Ops is where you need to focus your attention in order to increase your speed
07:02 Speed creates dependencies
08:52 Why IT Operations is the bottleneck
10:18 Agile is not going to fix your lack of solid disaster recovery planning, but it may force you to acknowledge that you need to do something about it
11:41 Automating the process of server creation all the way through the system
15:02 How to get started with understanding what the issues actually are
16:46 What do we do with the folks who need something new to do after we automate?
18:22 An example of automated templates for virtual machine creation
20:12 Organizational Debt = Technical Administrative Debt
21:50 A case study in how Agile IT Operations can impact an organization
24:50 Not trusting the automation and not being able to see the ball moving at 90 mph
27:27 How do you maintain the situational awareness that can’t come from an algorithm set up to review logs?
30:37 It’s all about establishing and maintaining a “practice”
33:49 How do I get started with this? Where can I get more information on Agile IT Operations?
34:44 How Lean Practices and Value Stream Mapping can help you get started
36:55 How gaining visibility and awareness can help you establish yourself within the organization you work for
37:54 How does this work within the context of scaling to things like SAFe?
39:51 Failure is a gift – don’t blink!
41:34 How to reach Devin
Links from the podcast
The Phoenix Project by Gene Kim
Additional titles by Gene Kim
LeadingAgile Basecamps

Contacting Devin
If you’d like to get in touch with Devin with follow up questions you can reach him at:

Contacting Dave
If you’d like to get in touch with Dave

For Information on LeadingAgile CSM and CSPO Classes
If you’d like to attend one of LeadingAgile’s CSM or CSPO classes, you can find a full list of upcoming classes here:

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Comment (1)

  1. tushar

    Hi, thank you for this post This audio interview helps how your organization’s Operations function is limiting your ability to increase flow. very useful and clear information


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