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Capability Mapping w/ Dean Stevens

Dave Prior Senior Consultant/CST-CRM Specialist
Reading: Capability Mapping w/ Dean Stevens

Capability Mapping

In this episode of SoundNotes, Dean Stevens and Dave Prior dig into Capability Mapping, how it works and why it is such an important part of the transforming your organization. 

Capability Mapping is a technique that can be used to quickly gain greater awareness of how an organization does what it does, what processes it uses to do what it does, and where there are opportunities to remove waste and optimize flow. 

During the interview you’ll hear Dean walk through the steps of identifying the processes an organization has in place, understanding the value each process provides, and finding ways to optimize these processes for better performance. This approach will also help identify gaps your organization may need to resolve in order to achieve its’ goals. 

Links from the Podcast

For some background on capability mapping, check out this Harvard Business Review Article:

Contacting Dean

If you’d like to follow up with Dean directly, here is how to reach him:

Contacting Dave

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